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Reviews for Hancock Terrace Apartments

Posted On: 9/1/2019

We love this place. It's so clean and safe! As I was apartment hunting, cleanliness and security was my biggest thing. I looked around for 2 months before moving and this was the best spot. Having a gate code for parking and a security key card to get into the actual apartments, the pool or the gym is really comforting. The dog areas and the landscape is gorgeous and always well kept. The neighbors and property managers are all so nice and always have a smile. It's the little stuff that makes a difference and they are on top of it! I'd definitely recommend checking this place out if you have family, a fur baby or want a beautiful relaxing place to call home. - Dustin & Chelsea
By: Dustin F.   
Source: YELP Read Property Manager's Response

Thank you for your feedback. Security, resident satisfaction, and property maintenance are a few of our team's top priorities. We are happy to hear that you have enjoyed your living experience in our community!

Posted On: 8/1/2019

We recently moved out of these apartments after living there for a year. I purposely waited until the end to leave a review because we had a horrible experience at a different location with the return of our deposit. I was nervous that this place would also try to take our deposit. I am happy to say that it was not the case here. They were fair. The staff is always friendly and the complex is always well maintained and clean. We felt safe here and loved the modern apartment. I am leaving 4 stars because parking is a big issue, specially with us having a baby. However, they are very open about the parking issue from the beginning.
By: Laura Perez   
Source: GOOGLE Read Property Manager's Response

Thank you for taking the time to share your review of Hancock Terrace. We are pleased that you found our accommodations up to your standards. We strive for excellent customer service and aim to provide every resident with the best living experience possible. We regret to see you go but wish you the best in your future endeavors!

Posted On: 7/1/2019

The complex is very clean and the prices more then fair. Safety is another important factor to my family, and this complex is very safe. They also give back to their residents via events, barbecue nights, and game nights. Their staff is very friendly and the manager Danell is amazing! I would definitely recommend this location to all my family and friends!
By: Sadie F.   
Source: YELP Read Property Manager's Response

Thank you for your positive review! Safety, customer service, and maintenance of our community are a few of our team's top priorities. We are pleased that you have enjoyed our resident events and have had a wonderful living experience at Hancock Terrace.

Posted On: 7/1/2019

The staff makes this place a great place to be at. Very clean and I really just a great place to live at.
By: Leaf   
Source: GOOGLE Read Property Manager's Response

Thank you for taking the time to share your review of Hancock Terrace Apartments. We are pleased that you found our accommodations up to your standards. We strive to ensure that all of our residents have a positive experience with The Towbes Group.

Posted On: 3/1/2019

People are nice it's a beautiful place
By: JAKE POOL   
Source: GOOGLE Read Property Manager's Response

We thank you for the positive feedback! A resident’s kind review is always appreciated, and we hope to create positive relationships with all of our residents?.

Posted On: 11/6/2018

These apartments are probably the best in town. I looked at a couple of places before moving there and none were as new and clean looking as these apartments. I really enjoyed all the amenities especially the pool and spa. The mall and library are close by that you can walk to them. Another great thing about these apartments is that if there is any noise after hours you can call the staff and they will talk to the persons making noise for you. I don't live there anymore but I would definitely recommend these apartments to anyone looking for a nice place to live.
By: Richard M.   
Source: YELP Read Property Manager's Response

We thank you for the positive feedback! A resident’s kind review is always appreciated, and we hope to create positive relationships with all of our residents?.

Posted On: 11/6/2018

My wife and I have lived at Hancock Terrace for almost 2 years and definitely will stay here for another year. Especially with the staff that work here! The ladies in the front office are always helpful and holding community parties every month, which also gets the community to know each other. The maintenance staff Jose and Ralph are always on top of any issues that need to get fixed. The outdoor areas are well kept up and looking clean. Ready for everyone to enjoy with family! I really recommend for anyone trying to find a nice home!There's no other place like home!
By: Miguel G.   
Source: YELP Read Property Manager's Response

We thank you for the positive feedback! A resident’s kind review is always appreciated, and we hope to create positive relationships with all of our residents?.

Posted On: 11/6/2018

I have lived at Hancock Terrace for a little over one year now & am really happy about it. This is the first place I've moved since moving out of my parents & I don't think there's a better apartment complex in Santa Maria. I feel safe that there's multiple layers of security & they have someone on staff even at night. The whole entire staff is awesome. Everyone at the front desk is very friendly, Tanya (night watch) has been great, & the maintenance staff are always on top of things right away. I recommend if you are looking for apartments to look here, it's a great complex to live in.
By: Jared P.   
Source: YELP Read Property Manager's Response

We thank you for the positive feedback! A resident’s kind review is always appreciated, and we hope to create positive relationships with all of our residents?.

Posted On: 11/6/2018

I have lived at Hancock Terrace since it opened up and the staff here has been amazing and the upkeep at the complex has been awesome. The maintenance techs, Jose and Ralph are always helpful and do a great job of fixing any issues around the property in a timely fashion. The ladies in the front office, Tanya, Yamin, Paula, Angela and Danell are also pretty awesome! They are extremely nice and helpful and they even hold community parties every month to bring the community aspect together with delicious food and prizes. The upkeep around the property is always tip top shape as well. The gardening crew is always bringing in new bark and flowers to keep the colors around the property looking nice and the cleaning crew does a superb job of making sure the grilling areas and halls of each building are nice and fresh every day. I love living at Hancock Terrace and appreciate all of the hard work and dedication each individual puts in each and every day.
By: Corey S.   
Source: YELP Read Property Manager's Response

We thank you for the positive feedback! A resident’s kind review is always appreciated, and we hope to create positive relationships with all of our residents?.

Posted On: 11/6/2018

I have lived at Hancock Terrace Apartments for a year and a half. When my lease is up, I'm most likely going to stay. Here's why: When I moved here, I was looking for an easy place to live, where I could start to build a sense of community. The people that live here have provided that community for me. Little did I know, the staff would also become a part of my life. It's nice living in a place where the people working in the leasing office, maintenance, and grounds crew take an interest in your life and would go above and beyond to help you out if you ever needed it. I have never lived in a place like this until now, and I've lived in lots of different places. I could wax poetic about the staff for days. They put so much time and energy into community events at the clubhouse and events for the kids (or the kid in all of us). I digress. I don't write many reviews, because I don't endorse many things. However, I do strongly recommend moving here if you get the chance. The pool and hot tubs are nice to come home to after a long day at work, and are fun for the kiddos too. The outdoor grilling areas have proven to be great places to throw a get-together (most recently, Mother's Day for me) and to meet new people. The walls are thick, my neighbors are nice. Life is good.
By: Craig W.   
Source: YELP Read Property Manager's Response

Hi Craig, we appreciate your feedback of our community and are excited to hear that you will be staying another year with us! Here at Hancock Terrace, we strive to provide the best possible living experience to our residents. I am happy to read that you find value in the community morale at Hancock Terrace as well as the positive relationships you have built with the Hancock Terrace staff. It is wonderful to read that you are taking advantage of and enjoy the amenities provided by Hancock Terrace, such as the pool/spa, BBQ areas and the resident events hosted monthly by the Hancock Terrace staff. We look forward to seeing you at our future events!

Posted On: 11/6/2018

Great place to live worth the price we have a awesome experience here been living here since Jan of this year professional staff its a high end place to live and very quiet people keep to themselves very peaceful. Works great for us thank you Hancock terrace plus they do extra events for their residents so much fun thumbs up!!!!
By: Central Coast Kenpo Karate CCKK   
Source: GOOGLE Read Property Manager's Response

Hi Jennifer and Daniel, We appreciate your feedback of our community. Here at Hancock Terrace, we strive to provide the best possible living experience to our residents. I am happy to read that you find value in our monthly resident events and professional, friendly staff resulting in an overall positive experience. We look forward to seeing the two of you at our next resident event, have a wonderful day!

Posted On: 11/6/2017

By: Melissa Shaffer   
Source: GOOGLE Read Property Manager's Response

Hi Jennifer and Daniel, We appreciate your feedback of our community. Here at Hancock Terrace, we strive to provide the best possible living experience to our residents. I am happy to read that you find value in our monthly resident events and professional, friendly staff resulting in an overall positive experience. We look forward to seeing the two of you at our next resident event, have a wonderful day!

Posted On: 11/6/2017

By: Mike Leon   
Source: GOOGLE Read Property Manager's Response

Hi Jennifer and Daniel, We appreciate your feedback of our community. Here at Hancock Terrace, we strive to provide the best possible living experience to our residents. I am happy to read that you find value in our monthly resident events and professional, friendly staff resulting in an overall positive experience. We look forward to seeing the two of you at our next resident event, have a wonderful day!

Posted On: 11/6/2017

I moved in here on Dec 2. Wow these apartments are absolutely awesome. It is so nice to live in a complex with all the amenities and is so well maintained. The staff are so attentive and go out of their way to make sure stuff is taken care of! There is simply no better place to stay in Santa Maria! Shout out to Yamin! She has been so helpful in the settling phase.
By: Andreas P.   
Source: YELP Read Property Manager's Response

Thank you for your positive feedback! The Hancock team works hard to provide exceptional customer service. We are happy you feel that the facilities at Hancock Terraces are well-maintained and have had great interactions with our team members. It is our priority to offer the best service possible to all our residents.

Posted On: 11/6/2017

I've lived here for a few months (I'm only in area temporarily, but would definitely live here longer if my work required me to do so..) This has been a great apartment complex. The entire office staff is so friendly and helpful. The place is dog friendly and for the most part, people almost always pick up after their dogs (they will fine you if you don't). The property is brand new, so I haven't had many service needs, but I did have a problem with a smoke detector battery and an appliance light, and they had maintenance come over to fix it within the hour. Everything about parking so far is true, but I just have the one car and I haven't had a problem. There is plenty of street parking for guests. Haven't had ANY issues with noise complaints/neighbors causing trouble. They have social events in the office area, and while the gym is small, I rarely find more than 1-2 people using it at a time. They do offer short term leasing and month-month after that, which was perfect for me. Would definitely recommend.
By: Jessica J.   
Source: YELP Read Property Manager's Response

Thank you for taking time to share your review of Hancock Terrace. We are pleased that you enjoyed our amenities such as the Towbes Fit center, and that you appreciated the maintenance services of the community. We strive to ensure that all of our residents have a positive experience with The Towbes Group.

Posted On: 11/6/2017

When we moved to Santa Maria, we really struggled to find a place to live that balanced price with quality and was not in a bad area. The first time we came here, we signed our lease. We have now lived here for three months and are sad to leave! The property itself is VERY well maintained, all of the amenities have been consistently clean (a big surprise to me - even the grills were spotless!). Any time I had an issue, Cheryl quickly took care of me and helped solve it. There are two reasons I only gave it 4 stars: 1) the parking is terrible. You are assigned one space, and if you have more cars than that it's street parking. Generally, if you don't find a spot by around 6:30, you'll be parking and walking. 2) I've had a few bad interactions with a woman named Patti. She was rude and not helpful either time I spoke with her. All of that being said, I strongly suggest you rent here! The apartments are spacious and open, and all of the stuff is brand new. We've loved it!!
By: Taylor D.   
Source: YELP Read Property Manager's Response

Thanks for the feedback. We are very glad to hear that you have enjoyed your time with us at Hancock Terrace Apartments. We are pleased that you enjoyed our amenities and appreciated our maintenance of the community, as we work very hard to provide residents an awesome place to live. We are sorry to hear that you had issues with parking and we would like you to know we have taken your feedback into account.

Posted On: 11/6/2017

Hancock Terrace is a lovely community that has it all: heated pool, 2 Jacuzzi, 24-hour gym, yoga room, kids' park, bicycle repair area, beautiful grounds, elevators, open floor plans, and stainless steel appliances. Hancock Terrace resembles a 5-Star hotel because of its over-the-top aesthetic appeal and superior customer service.
By: Wilma Sukrad   
Source: GOOGLE Read Property Manager's Response

Thanks for the feedback. We are very glad to hear that you have enjoyed your time with us at Hancock Terrace Apartments. We are pleased that you enjoyed our amenities and appreciated our maintenance of the community, as we work very hard to provide residents an awesome place to live. We are sorry to hear that you had issues with parking and we would like you to know we have taken your feedback into account.

Posted On: 11/6/2017

Love the new look in town! These apartments are market rent and one of the best in town! The floor plans are designed to fit every need and are very nicely sized! They have two spas... a beautiful heated pool, 24 hr gym and a yoga room! The girls in the office are always amazing to work with! Keep up the good work ladies!
By: M S.   
Source: YELP Read Property Manager's Response

Thanks for your positive review of Hancock Terrace. We take pride in the amenities we offer and work hard to provide our residents with great customer service. Such a kind view from a resident means a lot to us, as we hope to create an environment where all of our residents can thrive.

Posted On: 11/6/2017

The staff at Hancock Terrace were extremely helpful and accomidating. They were easy to get ahold of, talk to, and were very informative. I loved the property and all of the security made me feel very comfortable and safe. I would highly recommend anyone in the area who is looking for a place to check out Hancock Terrace. You won't be disappointed.
By: Ari Henry   
Source: GOOGLE Read Property Manager's Response

Thank you, Ari. We appreciate you taking the time to share your review of Hancock Terrace. We are pleased that you found our accommodations up to your standards. We strive to ensure that all of our residents have a positive experience with The Towbes Group.

Posted On: 11/6/2016

The staff really makes this place a great place to live in. The apartments are nice. Love living in a Towbes property.
By: Debbie Laura   
Source: GOOGLE Read Property Manager's Response

Thank you, Ari. We appreciate you taking the time to share your review of Hancock Terrace. We are pleased that you found our accommodations up to your standards. We strive to ensure that all of our residents have a positive experience with The Towbes Group.

Posted On: 11/6/2016

Very friendly, quick service when needed, and they even deliver packages to your apartment after they receive them at the front
By: Charles Kim   
Source: GOOGLE Read Property Manager's Response

Thank you, Ari. We appreciate you taking the time to share your review of Hancock Terrace. We are pleased that you found our accommodations up to your standards. We strive to ensure that all of our residents have a positive experience with The Towbes Group.

Posted On: 11/6/2016

Very nice
By: Magi Haddad   
Source: GOOGLE Read Property Manager's Response

Thank you, Ari. We appreciate you taking the time to share your review of Hancock Terrace. We are pleased that you found our accommodations up to your standards. We strive to ensure that all of our residents have a positive experience with The Towbes Group.

Overall Rating

0 out of 5 stars